Hiboy Max Pro
Key Features
- Top speed: 22 mph
- Range: 46.6 miles
- Motor: 650W Max
- Battery: 48V/15Ah
- Pneumatic tires: 11 inch
- Maximum load: 265 lbs
Discover the Ultimate Urban Exploration Companion
Empowered by its extended range (48V 15Ah) for effortless daily commutes. Go the extra mile with a single charge and enjoy up to 46 miles of riding freedom!
Unleash Powerful Performance with Max 650W Motor
Equipped with a robust 650W max motor, it delivers thrilling acceleration and power. Conquer steep inclines with ease, as Max Pro tackles hills with a max gradient of 20°.
Elevate Your Safety Measures
Equipped with a rear tail light and side ambient lights, which enhance nighttime riding safety, ensuring peace of mind for every journey. Ride worry-free, anytime, anywhere.
Take Control with the Hiboy App
Seamlessly connect your smartphone via Bluetooth to the Hiboy App. Easily lock your scooter for added security and enjoy the convenience of customizing speed and cruise control settings.
Take A Closer Look
Integrated Front & Rear Dual Brake System
Ride with confidence as Max Pro delivers enhanced safety and responsive braking, empowering you to enjoy your journey to the fullest.
Front and Rear Shock Absorber
Max Pro’s front and rear suspension system and 11 inch air-filled tires deliver a smooth and luxurious riding experience. Conquer any terrain with ease, even on rough and bumpy roads!
3 Riding Modes
Sport mode (max speed 22 mph), Drive mode (max speed 16 mph), and ECO for energy saving mode (max speed 11 mph).
Widened Deck Design
Featuring an expanded deck for enhanced standing comfort. Its anti-slip design ensures a secure grip, allowing you to ride with confidence.
One-Step Fold
Max Pro’s one-click folding feature allows you to fold it in less than a minute, making carrying and storage a breeze.
With a compact folded size of 47.24” x 20.87″ x 23.62”, it easily fits in your garage or office space.
Illuminate with Triple-Light Safety Design
Experience ultimate night riding confidence with our advanced lighting system: button-controlled 3.0W LED headlights, side lights, and tail lights. Illuminate your path and enhance your nighttime riding safety.
What’s In The Box?
- Hiboy MAX Pro Electric Scooter x 1
- Charger x 1
- Allen Wrench x 3
- User Manual x 1
- Screw x 8
- Air Pressure Monitor x 1
- Inner Tube (Front & Rear) x 2
- Reflective Stickers for Front Fork x 2
Review Videos
- SPECIFICATIONS
- SHIPPING
- RETURN POLICY
- FINANCING
- WARRANTY
- LOW PRICE GUARANTEE
|
ITEM |
MAX PRO |
|
MAX RANGE |
46.6 MILES |
|
MAX LOAD |
265 lbs / 120 kg |
|
WATERPROOF RATING |
IPX4 |
|
DIMENSION |
47.24 × 20.87 × 51.18 in |
|
Net Weight |
51.59 lbs |
|
MOTOR |
Max 650W |
|
BATTERY |
48 V 15Ah Li-ion Battery |
|
STORAGE TIME |
3 months (after a full charge) |
|
SUSPENSION |
dual suspension |
|
TIRE |
11-inch, air-filled tire |
|
PRODUCT WEIGHT |
16 ~ 50 years old |
|
MAX CLIMBING CAPABILITY |
20° |
|
BRAKE SYSTEM |
E-braking & Drum braking |
|
ILLUMINATION |
LED headlight + sidelight + taillight |
|
CHARGING TIME |
8 ~ 9 hours |
|
DISPLAY |
LED Digital |
We offer Fast & Free Shipping on all products in the contiguous United States and other countries (see brand shipping information below). We ship daily from domestic warehouses via FedEx, UPS, DHL, DPD, TNT and freight.
NOTE: Shipping times are an estimate and cannot be guaranteed. You may need to assume a few extra days depending on the current shipping environment. Rest assured that we will do our best to get your package to you ASAP.
Feel free to contact us by phone at +1 (888) 897 0774 or email us at info@electricrideco.com with any questions you may have.
Hiboy Shipping Info
United States
We offer free shipping to the contiguous United States from warehouses in California and New Jersey.
Canada
We offer free shipping to Canada from warehouses in Ontario and British Columbia.
There are no customs duties/taxes applicable.
Processing Time
Orders will be processed within 1-3 working days.
Shipping Time
Shipping transit time is usually 1-5 working days. We ship with UPS, USPS or FedEx.
Shipping Not Available to:
- P.O. Boxes
- APO Addresses
- Hawaii / Alaska
- Puerto Rico
- Military District
- Virgin Islands
- Guam
- Addresses outside the continental U.S and Canada.
Delivery Terms
- Most deliveries occur between 8AM and 8PM and, if signature is required, must be signed for.
- You can cancel your order before the package has shipped. However, you need to pay an extra $50 – $80 shipping fee for canceling your order if the package has been shipped out.
- If delivery fails due to the customer’s wrong shipping address, the customer needs to pay an extra $50 – $80.
- Refused packages (except items damaged during transit) will be charged a 10% restocking fee.
Damaged Items
Although we take every reasonable precaution to ensure that our products are well packaged, damage may still occur during shipment from our warehouse to your destination. If your product is damaged in transit, please notify us and the shipping company immediately. Freight-related damage must be reported to the freight company and to us within 7 days of receipt of the shipment. Take pictures of the damage and ask the shipping company for a confirmation or claim number. You can send an e-mail to support@electricrideco.com. Do not throw away the original packaging.
Electric Ride Co. Shipping Process
Order Confirmation
- As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
- If your item is on backorder or unavailable, we will reach out to you via e-mail.
- If your item(s) are available for immediate shipment (within 3 business days), we will process the charges and submit the order for shipment.
Order Shipment
- If your order is in stock and we process the charges to your credit card, it will usually ship within 1-3 business days from the date of your order.
- We will send you tracking information as soon as your order leaves the warehouse to the e-mail address you provided when checking out.
- If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at support@electricrideco.com
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery and take photos. If your item(s) do arrive damaged, please send photos to support@electricrideco.com and we will assist.
Freight LTL Shipments
- Note: Only applies to certain products such as large scooters.
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday to Friday. The delivery times can only be scheduled in delivery windows of 8am – 12pm or 12pm – 4pm. Depending on the freight company the delivery window may differ. A fixed delivery time, i.e. 9am, cannot be scheduled. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don’t screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at Time of Product Delivery
- Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing:
- Notation on the carrier’s paperwork must state: “Carton damage, subject to inspection” and list the type of damage to the carton. Remember to take photos of any damage.
- Carton damage requires visual inspection of the contents of the unit. Contents must be inspected within 48 hours of arrival. If there is any damage to the product then please send photos and a description to support@electricrideco.com
-
Even if there is damage to the carton, the product should be well protected and we will send free replacement parts if necessary.
Contact Us
Have a question? Please contact us:
E-mail: info@electricrideco.com
Call: +1 (888) 897 0774
Customer service is a top priority for us at Electric Ride Co. and we will do our best to fulfill your expectations at all times.
Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer return/refund policies and warranty policies.
For a majority of our products, our return policy varies between 7 to 30 days depending on the brand of the item you order. Each manufacturer has its own policies and we have to abide by the manufacturer’s return and refund policies as we are an authorized dealer for the brands we distribute. Please read the return policy below that applies to this product. Brand return policies should be read in conjunction with the Electric Ride Co. Return Terms below.
Hiboy Return Policy
At Hiboy, customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping.
30-Days Return Period: Any new / undamaged / unused product purchased from Hiboy may be returned for up to 30 days after the original delivery date.
Up to 12-month warranty: We offer 12 months for the scooter and 6 months for the battery and motor. We take care of quality-related issues with REPLACEMENT PARTS.
Lifetime Technical Support: If you have any questions about your purchase, please feel free to reach us directly and we will gladly assist you!
RETURNS
If you are unsatisfied with your purchase, Hiboy’s return policy allows you to return the product purchased on the Authorization channel within 30 days counting from the date of receipt of delivery.
Please contact us at support@electricrideco.com for return address or return label. The customer is responsible for the return shipping cost of the package and it must be returned by the customer.
Once the returned item arrives back in Hiboy’s warehouse for inspection, the refund or exchange process will begin.
All accessories and spare scooter parts (including seats) can not be returned.
30 Day Return Policy
|
Return has to include all accessories? |
Yes |
|
Return requires original packaging? |
Yes |
|
When do we execute the refund? |
Upon receipt of the returned package (if the customer returns the product to our warehouse) |
|
When do we execute the replacement? |
Upon receipt of the returned package (if the customer returns the product to our warehouse) |
|
Refunds for delivery costs |
1. For non-defective products / no-longer needed products, buyer is responsible for the original and return shipping costs. We will deduct the shipping fee $50-$200/pc when we are making a refund. |
|
Refund time limit |
We will not be able to offer a full refund after 30 days. The refund would be 10%-50%, it depends on the actual problem and situation. Shipping fee can not be refunded. |
|
Return RMA validity |
30 days (from the date the RMA was created) |
A Return Merchandise Authorization (RMA) must be requested from Hiboy within 30 days from the date of receipt of shipment. To request an RMA, contact support@electricrideco.com
Returns may be rejected at the customer’s cost if items do not meet the above requirements.
REFUNDS
Refund Terms
|
Quality issues |
Accept exchange or return |
|
Receive wrong goods |
Accept exchange or return |
|
Damaged or missing accessories |
Provide photo to get the right accessories free |
|
The package cannot be delivered or missing |
Accept resend or refund after carrier case opened. |
|
The customer cancels the order before the package is shipped |
Accept full refund |
|
About refund difference price |
1. If a lower price is available on the Hiboy website due to promotional activities, Hiboy may not refund the price difference. |
|
The customer provides the wrong delivery address |
The customer needs to pay an extra $50-$100 to resend the package. |
|
The customer refuses to accept the package due to non-quality issues or does not want the package |
We will deduct the shipping fee $50-$80 when we are making a refund or the customer needs to pay an extra $50-$100 for resend. |
|
For different time periods |
1. Within 30 days: we will deduct the original shipping fee of $50-80/unit and the return shipping fee of $50-80/unit when we are making a refund for non-defective products / no-longer needed products. 2. 31-120 days: The refund would be 10%-50% depending on the actual problem and situation. Shipping fee can not be refunded. 3. Over 120 days: Refunds are not acceptable; We can help exchange for a refurbished one and will charge a certain balance depending on the use of the product. |
Compensation time-frame
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Credit card refunds: Between 7-14 business days
Note
Express shipping cost is non-refundable.
We don’t refund after your order has shipped out.
Customer should keep the original box or provide a similar box. Or pay extra $60-$100 to get a box from Hiboy.
Electric Ride Co. Return Terms
- To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
- Returns may be requested by sending an email to support@electricrideco.com with your order number.
- If your return is accepted, we’ll send you instructions on how and where to send your package.
- Items sent back to us without first requesting a return will not be accepted.
- We do not charge restocking fees, but if our supplier does, this fee will be passed on to you. Supplier restocking fees vary from zero to 30% and can be viewed on the product page.
- If the return is for personal reasons, a 5% fee will be charged to cover our administration costs and merchant processing fees.
- If your order has shipped, you will be responsible for actual return shipping charges.
- Original shipping charges included in the purchase price of the product are non-refundable.
- We will refund the product price minus the applicable fees and charges.
- Refunds will be credited to the same payment method used when the original purchase was made.
- Please allow 5 business days for the refund to be processed once the item is delivered back to us.
Additional Information
- It is the customer’s responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
- If a returned item gets damaged during the transportation, it is the customer’s responsibility to file the claim with the carrier. No refund can be issued in this case.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment.
Cancellations
- All cancelled orders are subject to a 5% cancellation fee.
- This fee covers administration costs and costs from our credit card processing company. Whenever we refund an order, we are not refunded our merchant card processing fees.
- If your order has not been shipped yet, this is the only fee you will incur.
- If your order has been shipped, the standard return procedure applies and more fees will apply like original shipping costs, return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
- Please note that once an order has been processed for shipping it may be too late to cancel your order before it ships out. We will do our best to cancel your order before it ships out but if this is not possible then the standard return procedure applies.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@electricrideco.com and we will address the issue.
Defective Merchandise
All of our products are covered by their manufacturer warranty policies. The warranty information for each product can be found under the “WARRANTY” tab on the product page. Please let us know if you discover any manufacturer’s defects and we will help you get parts or replace the product.
Please note that for returns of defective products, it is the customer’s responsibility to repackage the product in the original packaging. Please make sure to keep the original packaging even if it has been damaged as the packaging can be patched up. If the customer has thrown away the original packaging then it is the customer’s responsibility to repackage the product at their own cost.
Some of our suppliers may refuse returns if the original packaging has been thrown away.
Incorrect Product Specifications and/or Pictures
Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed pictures, usually due to product improvements over time. Electric Ride Co. is not responsible for original or return shipping fees should the specs or pictures be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.
Exchanges
We do not offer exchanges. If you’d like a different item you will need to return the initial order and place a new order.
Contact Us
Have a question? Please contact us:
E-mail: info@electricrideco.com
Call: +1 (888) 897 0774
Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer warranty policies.
If you have any issues with your product, please call us at +1 (888) 897 0774 or e-mail support@electricrideco.com and we will assist you with filing a warranty claim with the manufacturer.
Hiboy Warranty Policy
12 Month Warranty
All Hiboy products are covered under our manufacturer’s 1-year all-inclusive warranty for the original owner against all manufacturing defects (The warranty period of accessories is separately stipulated).
For most of the parts, it is a 12-month warranty. For some components like the motor and battery, it is a 6-month warranty.
Warranty Target Audience
- All quality-related defects on items sold directly by Hiboy or Hiboy’s authorized resellers are covered by an extensive warranty.
- Quality-related warranty claims on purchases made through Hiboy’s authorized distributors and retailers, such as Walmart and Amazon, are handled through Hiboy.
Batteries
Hiboy provides a 6-month prorated warranty for batteries.
- During first 6-months of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery or motor remains unchanged based on the original purchase date.
- After the first 6-Months of service – Hiboy offers discounts for customers to buy new batteries.Batteries purchased will have a new 6-Month warranty based on the purchase date.
- No cash reimbursement will be made.
- Batteries can be assessed and found defective directly by Hiboy.
This Limited Warranty does not cover
- Warranty service will not be honored if the damage is caused by a human.
- Warranty service will be honored if the damage is not caused by a human.
Claims Process
All claims to this warranty must be submitted to us.support@hiboy.com. Proof of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us at us.support@hiboy.com as there may be a simple fix for your problem. Valid warranty claims will be processed through Hiboy within 1 year (The accessories is 6-months) of initial purchase.
Hiboy will not replace any part without first seeing photos or video of the damaged product. Customers need to provide us with evidence by email.
Shipping Damage Claims
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact us.support@hiboy.com and provide us with photo or video proof.
NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.
Repair Service
For repair services, Hiboy will only provide free replacement parts.
All free accessories will not participate in the replacement or compensation for scratches during transportation.
Limitation of Damages
Except to the extent prohibited by applicable law, Hiboy shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Hiboy has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
We work very hard to ensure that we offer the absolute best prices online. Most of our suppliers have a minimum advertised price policy which dealers have to follow. If you find another online store that offers a lower price than us within 30 days of your purchase date then please let us know. As long as the dealer is not breaking the minimum advertised price policy, we will refund the price difference to your original payment method.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 15 days of your purchase date we will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website or on our competitors’ website along with your order number within 30 days from the date of your order and we will process the credit accordingly.
Our Price Match Policy has some limitations:
- You must purchase the item from our website before requesting our Price Match Policy.
- Black Friday promotions and promotions such as rebates and “buy one, get one free” offers are not eligible.
- The item must be in stock on the competitors’ website.
- The competitor must be an online store, they may not have a retail location.
- The website can not be a discounter or auction website (i.e. eBay, Overstock, etc.).
- The competitor must be an Authorized Retailer of the product in question.
- The Price Match Policy includes the item price and the shipping charges, it excludes sales tax.
If you want to check if we can price match a product before you place your order, please Contact Us.
The following brands are excluded from the Price Match Policy:
- Aostirmotor
- Citycoco
- Drift Hero
- Droyd
- DWMEIGI
- EMOKO
- Exway
- Hiboy
- iENYRID
- Maxfind
- MotoTec
- NAKTO
- NANROBOT
- Quickwheel
- Shansu
- SoverSky
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There are many options to buy an electric dirt bike nowadays: websites, companies, etc. I was looking for something specific for my kid and lost in options. Enter Electric Ride!!! Cool website, very competitive prices, easy buying process, financing options. And more important: an AMAZING purchase and delivery support! In this new world of bots, it is so refreshing to be contacted by a fellow human with direct info, with on-time replies and clarifications on your questions rather than a pre-defined Q&A. Job well done Electric Ride!
I purchase (2) E-Moto bikes at the same time from different vendors and I must say, my experience with Electric Ride Co. was top notch. Angelica reached out via email immediately to let me know that the bike I wanted was waiting for the next shipment to arrive at the warehouse and made sure I still wanted to proceed with the purchase. She let me know that I would not see any charges on my card until she received a shipping label for my bike. She made sure I read through all of their terms and shipping procedures before finalizing the process. On top of the great customer service, Electric Ride Co. was also offering the best pricing. My other purchase also arrived in good condition, but there was not any correspondence from a human, which was okay, but it didn’t give me the confidence I had with Angelica and ERC.
The dirt bike is as advertised. It is incredibly powerful for its size (I am an old 2-stroke, RM250 race biker from the early 2000s). The electric will take some getting used to, but the fun factor is all there.
I was greatly impressed with the customer service of Electric Ride Company. Angelica from ERC always kept me informed on everything involved. I ordered two Engwe E26 e bikes and received both within a week. I give this company a Big 5 star rating! If you need e bikes, order from no one else than Electric Ride Company!
I received my new scooter and I love it. First let me say the purchase and shipping experience was top notch. Electric Ride Co had the best price and the shipping was very fast. I would highly recommend them to anyone looking to purchase an electric scooter. I had a small issue initially (turned out to be operator error) and they were quick to respond and assist. Very nice experience especially with the trend for customer no service these days. If you are looking for a great company to purchase from, look no further.
You can find the same product in other sites but Guy and Angelica made the difference. They came up with Great customer service – efficient and professional. They answered to all of my questions.
Thank you for a great buying experience!!
Couldn’t be happier with our MotoTec bike and really happy that I chose to get it from Electric Ride Co. Guy was amazing to work with and was extremely helpful answering questions as well as making sure to keep me updated along the way. Would 100% recommend Electric Ride Co. to anyone!
I typically do not write reviews however, this organization provided me and my family above and beyond customer service. Thank you specifically to Angelica for her communication and support. She is amazing! Great company! Furthermore, the product itself, MotoTec E-Bully fully meets expectations and then some. Overall, wonderful experience and product!
Made a purchase of my first electric skateboard (Exway Wave) through Electric Ride Co and could not be happier. Guy worked with me and was diligent in making sure things worked out to perfection – even taking care of all logistical things, made it super easy to purchase and get the best value. Anyway, big fan of this company and will be sure to go through them again when getting my next board or related accessories to my current board! Highly recommend!
Purchasing my scooter from Electric Ride Company has been the best online experience I’ve ever had. I’ve been speaking with Guy and his customer service skills are top notch. He answers on week days and weekends. Whether it’s calls, texts or emails. Can’t say enough about Guy and this company. My scooter was received in perfect condition with super fast shipping. I charged it up and took it for a spin and it was super fast with a great range. Such a blast. Definitely a 5 star company.
The title says it all. I don’t normally write reviews but I had to in the case of Guy from Electric Ride Co. Guy was phenomenal in helping me. I’ve ordered the Exway Flex Pro with 90mm street wheel but since they didn’t have that in stock Guy upgraded me to the 100mm Hydro wheel free of charge. Guy informed me when my package was shipped, when it arrived in my country, and when it was delivered. Guy also helped with technical support like how to connect to the ExSkate app and finally was able to get me a free remote protector from Exway. Best customer experience ever. I will be shopping with Electric Ride Co. again. Thank you Guy
Very satisfied with the product. Guy (store owner) made sure I was up to date with the status order since the product was back ordered. He called and emailed me to reassure that the product was coming. On top of that, no other competitors stores could compete the low price that Electric Ride Co. had to offer. Would highly recommend buying from here! Thank you
There are simply not enough stars that match the quality of service i received from those guys!First of all, being from Greece was a real struggle to find a trustworthy vendor FOR MONTHS to buy that thing.I stumbled on their page,did a bit of research and decided to give it a go.I wish i found them earlier!They reply super fast and they are there to help you with even the most tiny insignificant thing! (Guy Venter you are the real MVP brother!)
I recently purchased the Nanrobot D6 2.0 from Electric ride and I’m so happy with it. First of all the quality is very good. The scooter is well made and fast and smooth!
Guy at Electric ride has been so helpful both with assisting with my order as well as helpful with questions/concerns after my purchase.
I totally recommend purchasing from Electricrideco.com
5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
I bought an Exway Flex Pro and I’m very happy with the service I got from Electric Ride Co. and the board is amazing! There was a delay from Exway but I was updated on all changes from the original plan by Electric Ride Co. and given the option to cancel at all points. Definitely recommend! 🥳
Very happy about my experience with Electric Ride Co. They are very professional, replying on time to every email I sent, with ample clarification and useful tips. Item arrived in the promised time, intact and in excellent packaging conditions. Thank you guys, I will definitely order my next toy from your shop!
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