Frequently asked questions

Mini Bikes Store ships within the United States and to select international destinations when eligible. Shipping availability depends on product size, weight, carrier rules, battery restrictions, freight access, and destination laws.

Eligible parcel orders within the United States are generally estimated at 1 to 3 business days after processing. International delivery may take 3 to 7 business days after processing. Large freight items may take longer because they require special handling and delivery scheduling.

Yes. E-bikes, scooters, go-karts, ATVs, UTVs, motorcycles, mobility products, and other oversized items may ship by freight. Freight delivery may require an appointment, adult signature, curbside delivery, liftgate service, and inspection before signing.

Mini Bikes Store may offer free standard delivery on eligible orders over $250. Oversized freight, remote destinations, international orders, batteries, special-handling products, and some large rides may be excluded.

Inspect the package before signing. If damage is visible, note it with the carrier, take photos, keep all packaging, and contact Mini Bikes Store as soon as possible with your order number and photos.

Eligible new, unused, unopened, and uninstalled products may be returned within 30 days of delivery. Items must be in original packaging with all manuals, parts, accessories, labels, and documentation included.

Unless the return is caused by our error, the customer is responsible for return shipping costs. If you receive an incorrect, defective, or damaged item, Mini Bikes Store will help resolve the issue according to our return policy.

Electrical components, batteries, chargers, controllers, motors, installed parts, opened safety gear, used products, and special-order items may be non-returnable unless the item is incorrect, defective, or damaged upon arrival.

Approved refunds are generally issued after the returned product is received and inspected. You should expect your refund within 30 days of giving your package to the return shipper, although many refunds are completed sooner.

Yes. If your item is incorrect, defective, or damaged upon arrival, Mini Bikes Store may exchange it at no additional cost when a replacement is available. If not, we may offer a refund or another reasonable solution.

Check the product model, version number, voltage, wattage, connector type, dimensions, tire size, sprocket, brake type, and any compatibility notes in the product description. If unsure, contact us before ordering.

Send the brand, model, year if available, version number, battery voltage, photos of the old part, connector photos, measurements, and your order number if replacing a previous purchase.

Use the correct charger, avoid charging damaged batteries, store batteries in a cool dry place, avoid extreme heat, do not modify wiring, and follow the manufacturer instructions. Stop use if a battery swells, leaks, overheats, or appears damaged.

No. Helmet and goggle fit depends on head size, face shape, intended use, and product sizing. Measure carefully and review sizing information before ordering protective gear.

Yes, Mini Bikes Store carries electric scooter parts including Razor-compatible components such as wheels, motors, electrical kits, batteries, chargers, and related repair items where available.