Hiboy ECOM 14

Hiboy’s ECOM 14 is the first height-adjustable electric scooter with a detachable seat and a removable basket! The 450W motor offers a top speed of 22 mph and 15-degree hills are easily handled with 14-inch big wheels. A large 10Ah high-efficiency lithium-ion battery lasts up to 31 miles, perfect for short to medium commutes.

Key Features

450W Motor with a max speed of 22 mph
48V/10Ah Battery with a range of 31 miles
Max load of 220 lbs
3 Riding Modes
Detachable Basket
Detachable Seat
Height-adjustable Handlebar
14 Inch Pneumatic Tires
5-6 Hours Charging Time
Large Wide Standing Base

Basket Cargo Carrier

Carry your groceries, books, or bags in a convenient detachable basket. When you don’t need to load your goods, you can take the basket down or fold it up. When you need it, just open the hook and the basket pops right out. The basket’s 14 x 10 x 7.8 inch size can hold most groceries.

Folding & Adjustable Riser

A true people’s favorite, the ECOM 14 offers the perfect combination of portability and performance in one aesthetically designed package. Perfect for those who want reliable and safe transportation in an urban environment. Lightweight and easy to fold, it can be packed into a trunk or taken on buses and trains. Height-adjustable risers allow people of different heights to ride more comfortably and safely.

Built for Daily Use

The soft padded seat and wide deck with plenty of foot room allow you to ride the ECOM 14 e-scooter in comfort and style.

Designed for Short to Medium Commutes

The 450W motor, 10Ah battery and Large 14″ pneumatic tires can hit speeds up to 22 mph, travel up to 31 miles on a single charge, and easily handle 15-degree hills. Recharge anywhere in 5-6 hours.

What’s In The Box?

Review Videos

Assembly Video

SPECIFICATIONS
SHIPPING
RETURN POLICY
FINANCING
WARRANTY
LOW PRICE GUARANTEE

SPECIFICATIONS

MODEL	ECOM 14
MAX SPEED	22 MPH
UNFOLDED	50 x 9.8 x 20.5 Inch
CHARGING TIME	5-6 Hours
NET WEIGHT	57.1 LBS
MAX LOAD	220LBS / 100KG
RECOMMENDED AGE	16-50 Years Old
MAX RANGE	31 Miles
MAX SLOPE	15°
IP RATING	IPX4
BATTERY	48V 10Ah
TIRE	14 Inch Pneumatic Tires
MOTOR	450W Powerful Motor

SHIPPING

We offer Fast & Free Shipping on all products in the contiguous United States and other countries (see brand shipping information below). We ship daily from domestic warehouses via FedEx, UPS, DHL, DPD, TNT and freight.

NOTE: Shipping times are an estimate and cannot be guaranteed. You may need to assume a few extra days depending on the current shipping environment. Rest assured that we will do our best to get your package to you ASAP.

Feel free to contact us by phone at +1 (888) 897 0774 or email us at info@electricrideco.com with any questions you may have.

Hiboy Shipping Info

United States

We offer free shipping to the contiguous United States from warehouses in California and New Jersey.

Canada

We offer free shipping to Canada from warehouses in Ontario and British Columbia.

There are no customs duties/taxes applicable.

Processing Time

Orders will be processed within 1-3 working days.

Shipping Time

Shipping transit time is usually 1-5 working days. We ship with UPS, USPS or FedEx.

Shipping Not Available to:

P.O. Boxes
APO Addresses
Hawaii / Alaska
Puerto Rico
Military District
Virgin Islands
Guam
Addresses outside the continental U.S and Canada.

Delivery Terms

Most deliveries occur between 8AM and 8PM and, if signature is required, must be signed for.
You can cancel your order before the package has shipped. However, you need to pay an extra $50 – $80 shipping fee for canceling your order if the package has been shipped out.
If delivery fails due to the customer’s wrong shipping address, the customer needs to pay an extra $50 – $80.
Refused packages (except items damaged during transit) will be charged a 10% restocking fee.

Damaged Items

Although we take every reasonable precaution to ensure that our products are well packaged, damage may still occur during shipment from our warehouse to your destination. If your product is damaged in transit, please notify us and the shipping company immediately. Freight-related damage must be reported to the freight company and to us within 7 days of receipt of the shipment. Take pictures of the damage and ask the shipping company for a confirmation or claim number. You can send an e-mail to support@electricrideco.com. Do not throw away the original packaging.

Electric Ride Co. Shipping Process

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
If your item is on backorder or unavailable, we will reach out to you via e-mail.
If your item(s) are available for immediate shipment (within 3 business days), we will process the charges and submit the order for shipment.

Order Shipment

If your order is in stock and we process the charges to your credit card, it will usually ship within 1-3 business days from the date of your order.
We will send you tracking information as soon as your order leaves the warehouse to the e-mail address you provided when checking out.
If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at support@electricrideco.com

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery and take photos. If your item(s) do arrive damaged, please send photos to support@electricrideco.com and we will assist.

Freight LTL Shipments

Note: Only applies to certain products such as large scooters.
When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
You need to be at the delivery address during the delivery window to receive and sign for the item.
The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday to Friday. The delivery times can only be scheduled in delivery windows of 8am – 12pm or 12pm – 4pm. Depending on the freight company the delivery window may differ. A fixed delivery time, i.e. 9am, cannot be scheduled. It can only be scheduled in a delivery window time frame.
Please make sure the phone number you entered at checkout is a good number to contact you at.
Don’t screen your calls until your item has been delivered.
The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

How to Handle Damages, Exceptions or Discrepancies at Time of Product Delivery

Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing:

Notation on the carrier’s paperwork must state: “Carton damage, subject to inspection” and list the type of damage to the carton. Remember to take photos of any damage.
Carton damage requires visual inspection of the contents of the unit. Contents must be inspected within 48 hours of arrival. If there is any damage to the product then please send photos and a description to support@electricrideco.com
Even if there is damage to the carton, the product should be well protected and we will send free replacement parts if necessary.

Contact Us

Have a question? Please contact us:

E-mail: info@electricrideco.com
Call: +1 (888) 897 0774

RETURN POLICY

Customer service is a top priority for us at Electric Ride Co. and we will do our best to fulfill your expectations at all times.

Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer return/refund policies and warranty policies.

For a majority of our products, our return policy varies between 7 to 30 days depending on the brand of the item you order. Each manufacturer has its own policies and we have to abide by the manufacturer’s return and refund policies as we are an authorized dealer for the brands we distribute. Please read the return policy below that applies to this product. Brand return policies should be read in conjunction with the Electric Ride Co. Return Terms below.

Hiboy Return Policy

At Hiboy, customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping.

30-Days Return Period: Any new / undamaged / unused product purchased from Hiboy may be returned for up to 30 days after the original delivery date.

Up to 12-month warranty: We offer 12 months for the scooter and 6 months for the battery and motor. We take care of quality-related issues with REPLACEMENT PARTS.

Lifetime Technical Support: If you have any questions about your purchase, please feel free to reach us directly and we will gladly assist you!

RETURNS

If you are unsatisfied with your purchase, Hiboy’s return policy allows you to return the product purchased on the Authorization channel within 30 days counting from the date of receipt of delivery.

Please contact us at support@electricrideco.com for return address or return label. The customer is responsible for the return shipping cost of the package and it must be returned by the customer.

Once the returned item arrives back in Hiboy’s warehouse for inspection, the refund or exchange process will begin.

All accessories and spare scooter parts (including seats) can not be returned.

30 Day Return Policy

Return has to include all accessories?	Yes
Return requires original packaging?	Yes
When do we execute the refund?	Upon receipt of the returned package (if the customer returns the product to our warehouse)
When do we execute the replacement?	Upon receipt of the returned package (if the customer returns the product to our warehouse)
Refunds for delivery costs	1. For non-defective products / no-longer needed products, buyer is responsible for the original and return shipping costs. We will deduct the shipping fee $50-$200/pc when we are making a refund. 2. For defective products, Hiboy is responsible for the return shipping cost.
Refund time limit	We will not be able to offer a full refund after 30 days. The refund would be 10%-50%, it depends on the actual problem and situation. Shipping fee can not be refunded.
Return RMA validity	30 days (from the date the RMA was created)

A Return Merchandise Authorization (RMA) must be requested from Hiboy within 30 days from the date of receipt of shipment. To request an RMA, contact support@electricrideco.com

Returns may be rejected at the customer’s cost if items do not meet the above requirements.

REFUNDS

Refund Terms

Quality issues	Accept exchange or return
Receive wrong goods	Accept exchange or return
Damaged or missing accessories	Provide photo to get the right accessories free
The package cannot be delivered or missing	Accept resend or refund after carrier case opened.
The customer cancels the order before the package is shipped	Accept full refund
About refund difference price	1. If a lower price is available on the Hiboy website due to promotional activities, Hiboy may not refund the price difference. 2. Hiboy will not accept requests asking to refund the price difference because the customer failed (e.g., forgot to use, entered the wrong code) to use the provided coupon code before checkout. *All discounts and promotions are available during promotional periods only.
The customer provides the wrong delivery address	The customer needs to pay an extra $50-$100 to resend the package.
The customer refuses to accept the package due to non-quality issues or does not want the package	We will deduct the shipping fee $50-$80 when we are making a refund or the customer needs to pay an extra $50-$100 for resend.
For different time periods	1. Within 30 days: we will deduct the original shipping fee of $50-80/unit and the return shipping fee of $50-80/unit when we are making a refund for non-defective products / no-longer needed products. 2. 31-120 days: The refund would be 10%-50% depending on the actual problem and situation. Shipping fee can not be refunded. 3. Over 120 days: Refunds are not acceptable; We can help exchange for a refurbished one and will charge a certain balance depending on the use of the product.

Compensation time-frame

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

After this time, the refund time-frame is as below:

Credit card refunds: Between 7-14 business days

Note

Express shipping cost is non-refundable.

We don’t refund after your order has shipped out.

Customer should keep the original box or provide a similar box. Or pay extra $60-$100 to get a box from Hiboy.

Electric Ride Co. Return Terms

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
Returns may be requested by sending an email to support@electricrideco.com with your order number.
If your return is accepted, we’ll send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
We do not charge restocking fees, but if our supplier does, this fee will be passed on to you. Supplier restocking fees vary from zero to 30% and can be viewed on the product page.
If the return is for personal reasons, a 5% fee will be charged to cover our administration costs and merchant processing fees.
If your order has shipped, you will be responsible for actual return shipping charges.
Original shipping charges included in the purchase price of the product are non-refundable.
We will refund the product price minus the applicable fees and charges.
Refunds will be credited to the same payment method used when the original purchase was made.
Please allow 5 business days for the refund to be processed once the item is delivered back to us.

Additional Information

It is the customer’s responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer’s responsibility to file the claim with the carrier. No refund can be issued in this case.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment.

Cancellations

All cancelled orders are subject to a 5% cancellation fee.
This fee covers administration costs and costs from our credit card processing company. Whenever we refund an order, we are not refunded our merchant card processing fees.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like original shipping costs, return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Please note that once an order has been processed for shipping it may be too late to cancel your order before it ships out. We will do our best to cancel your order before it ships out but if this is not possible then the standard return procedure applies.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@electricrideco.com and we will address the issue.

Defective Merchandise

All of our products are covered by their manufacturer warranty policies. The warranty information for each product can be found under the “WARRANTY” tab on the product page. Please let us know if you discover any manufacturer’s defects and we will help you get parts or replace the product.

Please note that for returns of defective products, it is the customer’s responsibility to repackage the product in the original packaging. Please make sure to keep the original packaging even if it has been damaged as the packaging can be patched up. If the customer has thrown away the original packaging then it is the customer’s responsibility to repackage the product at their own cost.

Some of our suppliers may refuse returns if the original packaging has been thrown away.

Incorrect Product Specifications and/or Pictures

Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed pictures, usually due to product improvements over time. Electric Ride Co. is not responsible for original or return shipping fees should the specs or pictures be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.

Exchanges

We do not offer exchanges. If you’d like a different item you will need to return the initial order and place a new order.

Contact Us

Have a question? Please contact us:

E-mail: info@electricrideco.com
Call: +1 (888) 897 0774

FINANCING

WARRANTY

Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer warranty policies.

If you have any issues with your product, please call us at +1 (888) 897 0774 or e-mail support@electricrideco.com and we will assist you with filing a warranty claim with the manufacturer.

Hiboy Warranty Policy

12 Month Warranty

All Hiboy products are covered under our manufacturer’s 1-year all-inclusive warranty for the original owner against all manufacturing defects (The warranty period of accessories is separately stipulated).

For most of the parts, it is a 12-month warranty. For some components like the motor and battery, it is a 6-month warranty.

Warranty Target Audience

All quality-related defects on items sold directly by Hiboy or Hiboy’s authorized resellers are covered by an extensive warranty.
Quality-related warranty claims on purchases made through Hiboy’s authorized distributors and retailers, such as Walmart and Amazon, are handled through Hiboy.

Batteries

Hiboy provides a 6-month prorated warranty for batteries.

During first 6-months of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery or motor remains unchanged based on the original purchase date.
After the first 6-Months of service – Hiboy offers discounts for customers to buy new batteries.Batteries purchased will have a new 6-Month warranty based on the purchase date.
No cash reimbursement will be made.
Batteries can be assessed and found defective directly by Hiboy.

This Limited Warranty does not cover

Warranty service will not be honored if the damage is caused by a human.
Warranty service will be honored if the damage is not caused by a human.

Claims Process

All claims to this warranty must be submitted to us.support@hiboy.com. Proof of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us at us.support@hiboy.com as there may be a simple fix for your problem. Valid warranty claims will be processed through Hiboy within 1 year (The accessories is 6-months) of initial purchase.

Hiboy will not replace any part without first seeing photos or video of the damaged product. Customers need to provide us with evidence by email.

Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact us.support@hiboy.com and provide us with photo or video proof.

NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

Repair Service

For repair services, Hiboy will only provide free replacement parts.

All free accessories will not participate in the replacement or compensation for scratches during transportation.

Limitation of Damages

Except to the extent prohibited by applicable law, Hiboy shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Hiboy has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

LOW PRICE GUARANTEE

We work very hard to ensure that we offer the absolute best prices online. Most of our suppliers have a minimum advertised price policy which dealers have to follow. If you find another online store that offers a lower price than us within 30 days of your purchase date then please let us know. As long as the dealer is not breaking the minimum advertised price policy, we will refund the price difference to your original payment method.

We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 15 days of your purchase date we will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website or on our competitors’ website along with your order number within 30 days from the date of your order and we will process the credit accordingly.

Our Price Match Policy has some limitations:

You must purchase the item from our website before requesting our Price Match Policy.
Black Friday promotions and promotions such as rebates and “buy one, get one free” offers are not eligible.
The item must be in stock on the competitors’ website.
The competitor must be an online store, they may not have a retail location.
The website can not be a discounter or auction website (i.e. eBay, Overstock, etc.).
The competitor must be an Authorized Retailer of the product in question.
The Price Match Policy includes the item price and the shipping charges, it excludes sales tax.

If you want to check if we can price match a product before you place your order, please Contact Us.

The following brands are excluded from the Price Match Policy:

Aostirmotor
Citycoco
Drift Hero
Droyd
DWMEIGI
EMOKO
Exway
Hiboy
iENYRID
Maxfind
MotoTec
NAKTO
NANROBOT
Quickwheel
Shansu
SoverSky

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background-size:contain;} .easytabs-container .easytabs-content-item.easytabs-active .easytabs-accordion-glyph {background:url(‘data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCA0NDggNDQ4Ij48cGF0aCBmaWxsPSIjMDMwMzAzIiBkPSJNNDE2LDE3NiBIMzIgYy0xNy42NywwIC0zMiwxNC4zMyAtMzIsMzIgdjMyIGMwLDE3LjY3IDE0LjMzLDMyIDMyLDMyIGgzODQgYzE3LjY3LDAgMzIsLTE0LjMzIDMyLC0zMiB2LTMyIGMwLC0xNy42NyAtMTQuMzMsLTMyIC0zMiwtMzIgeiIvPjwvc3ZnPg==’) no-repeat 0 50%; background-size:contain;} .easytabs-container .easytabs-accordion-item {border-width:1px 1px 0 1px;} .easytabs-container .easytabs-accordion .easytabs-content-item.easytabs-active:last-child .easytabs-accordion-item, .easytabs-container .easytabs-accordion .easytabs-content-item.easytabs-active.easytabs-last-visible .easytabs-accordion-item, .easytabs-container .easytabs-accordion .easytabs-content-item .easytabs-content-holder {border-bottom-width:0;} .easytabs-container .easytabs-accordion .easytabs-content-item:last-child .easytabs-accordion-item, .easytabs-container .easytabs-accordion .easytabs-content-item.easytabs-active:last-child .easytabs-content-holder, .easytabs-container .easytabs-accordion .easytabs-content-item.easytabs-last-visible .easytabs-accordion-item, .easytabs-container .easytabs-accordion .easytabs-content-item.easytabs-active.easytabs-last-visible .easytabs-content-holder {border-bottom-width:1px;} .easytabs-container .easytabs-accordion-item, .easytabs-container .easytabs-accordion .easytabs-content-item .easytabs-content-holder {border-width:0 !important;} .easytabs-container .easytabs-accordion .easytabs-content-item + .easytabs-content-item {margin-top:1px;} .easytabs-container .easytabs-content-holder p:last-child {margin-bottom:0;} .easytabs-container .easytabs-undertabs-holder {overflow:hidden; margin-top:18px;} .easytabs-container .easytabs-pdf-embed-container{position:relative;overflow:hidden;height:0;max-width:100%;padding-bottom:141.42%}.easytabs-container .easytabs-pdf-embed{position:absolute;top:0;left:0;width:100%;height:100%;border:none}.easytabs-pdf-link-container{display:none;margin-bottom:8px;line-height:0;text-align:right}.easytabs-pdf-link-container a.easytabs-pdf-link{display:inline-block;width:16px;height:16px;padding:4px;fill:currentColor;border:1px solid currentColor;border-radius:4px;box-sizing:content-box}@media screen and (max-width:480px){.easytabs-pdf-link-container{display:block}} .easytabs-container .easytabs-kiwi-hidden {display:none !important;} .easytabs-content-holder:has(#sizechart-container){padding:0!important}.easytabs-content-holder .sc-modal-inner{max-width:none}.easytabs-content-holder .sc-modal-inner-content{padding:0}.easytabs-content-holder .sc-modal-inner .sc-modal-content{margin:0;border:none;border-radius:0} .easytabs-container .easytabs-tab-item { float: none; display: inline-block; }
/* @media screen and (min-width: 590px) { */
/* .easytabs-holder { text-align: center; }} */
.easytabs-container {margin-top: 25px !important;}
/* .easytabs-container ul.easytabs-tabs, .easytabs-container ul.easytabs-tabs li.easytabs-tab-item {
background-color: #F7F7F7 !important;} */
@media screen and (max-width: 420px) {.easytabs-header-text {font-size: 18px !important;}}
.easytabs-container iframe, .easytabs-text iframe {
width: 100% !important;
height: 100%;
}

if(window.easytabsOnError||(window.easytabsOnError=function(){let e=document.querySelectorAll(“.easytabs-hidden”);for(let t=e.length-1;t>=0;t–)e[t]&&e[t].classList.remove(“easytabs-hidden”);let t=document.querySelectorAll(“.easytabs-tabs, .easytabs-content-item-static, .easytabs-undertabs-holder, .easytabs-styles, .easytabs-default-accordion-item”);for(let e=t.length-1;e>=0;e–)t[e]&&t[e].remove();let a=document.querySelectorAll(“.easytabs-container”);for(let e=a.length-1;e>=0;e–){if(!a[e])continue;let t=a[e].querySelectorAll(“div.easytabs-content-item”),n=””;for(let e=t.length-1;e>=0;e–){if(!t[e])continue;let a=t[e].querySelector(“div.easytabs-accordion-item”);if(a){let e=a.querySelector(“.easytabs-header-text”);e&&(n+=”