ENGWE Y400

Key Features

500W (750W Peak) Hub Motor
Max Speed of 23 mph
48V 10.4Ah Battery
Range of up to 25 miles per charge
Foldable Frame
15 Degree Maximum Slope
10 x 2.5 Inch Fat Tires
Dual Disc Brakes
C-Shaped Suspension & Rear Suspension
Lighting System

Faster, Smoother, Tougher

750W (Peak) 23MPH e-scooter with c-shaped strong suspension

C-Shaped Strong Suspension

Dual Suspension provides superior shock absorption.

Powerful Brushless Hub-Motor

The 750W (Peak) Motor delivers swift acceleration and effortlessly conquers hills.

High-Performance Battery

High-Capacity Battery with BMS Protection System ensures longer, safer rides.

Lighting System

Light up your journey with style and safety

Take A Closer Look

DUAL DISC BRAKE

Front and Rear Disc Brakes enhance superior safety and control.

LIGHTING SYSTEM

Light up your journey with style and safety.

IPX5 WATERPROOF RATING

Ride confidently in light rain, navigate through puddles, and wet streets.

Dimensions

Overall dimensions：L:W:H 50×24.8×47.24 in
Pedal size: 21.65*7.87 in
Body weight: 53 lbs
Load capacity: 120 KG (264.55 lbs)

Folded Size

Folded size：L:W: H 51.96*24.8*20.47 in

Please note: There may be a difference of 0~1.9 inches (0~5 cm) between measured and actual data.

What’s In The Box?

Y400 E-scooter *1
48V10.4Ah Lithium-Ion battery *1
Battery Charger *1
Assembly Tools *1
User Manual *1

Unboxing & Assembly Video

Review Video

SPECIFICATIONS
SHIPPING
RETURN POLICY
WARRANTY
FINANCING
LOW PRICE GUARANTEE

SPECIFICATIONS

Material: Aluminum Alloy
Motor: 500W rated, 750W peak
Speed: 22.5-56.3km/h (14-35 mph)
Climbing grade: 15°
Tire: 10 x 2.5 inches
Battery: Lithium Battery*1
Mileage: 25 Miles
Charging time: 6h
Battery capacity: 48V 10.4 Ah
Brake system: Front and Rear disc brakes
Braking distance: 157.5 in
Product weight: 53 lbs
Display: LCD
Maximum Load: 120KG (264.55 lbs)
Waterproof level: IPX4
Battery protection system: Yes

SHIPPING

We offer Fast & Free Shipping on all products in the contiguous United States and other countries (see brand shipping information below). We ship daily from domestic warehouses via FedEx, UPS, DHL, DPD, TNT and freight.

NOTE: Shipping times are an estimate and cannot be guaranteed. You may need to assume a few extra days depending on the current shipping environment. Rest assured that we will do our best to get your package to you ASAP.

Feel free to contact us by phone at +1 (888) 897 0774 or email us at info@electricrideco.com with any questions you may have.

ENGWE Shipping Info

Order processing time: 1-2 business days.

Shipping transit time: 1-5 business days depending on your location.

United States

We offer free shipping from California warehouse to the contiguous United States with FedEx / UPS.

Canada

We offer free shipping from Ontario warehouse with FedEx / UPS.

Electric Ride Co. Shipping Process

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
If your item is on backorder or unavailable, we will reach out to you via e-mail.
If your item(s) are available for immediate shipment (within 3 business days), we will process the charges and submit the order for shipment.

Order Shipment

If your order is in stock and we process the charges to your credit card, it will usually ship within 1-3 business days from the date of your order.
We will send you tracking information as soon as your order leaves the warehouse to the e-mail address you provided when checking out.
If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at support@electricrideco.com

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery and take photos. If your item(s) do arrive damaged, please send photos to support@electricrideco.com and we will assist.

Freight LTL Shipments

Note: Only applies to certain products such as large scooters.
When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
You need to be at the delivery address during the delivery window to receive and sign for the item.
The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday to Friday. The delivery times can only be scheduled in delivery windows of 8am – 12pm or 12pm – 4pm. Depending on the freight company the delivery window may differ. A fixed delivery time, i.e. 9am, cannot be scheduled. It can only be scheduled in a delivery window time frame.
Please make sure the phone number you entered at checkout is a good number to contact you at.
Don’t screen your calls until your item has been delivered.
The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

How to Handle Damages, Exceptions or Discrepancies at Time of Product Delivery

Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing:

Notation on the carrier’s paperwork must state: “Carton damage, subject to inspection” and list the type of damage to the carton. Remember to take photos of any damage.
Carton damage requires visual inspection of the contents of the unit. Contents must be inspected within 48 hours of arrival. If there is any damage to the product then please send photos and a description to support@electricrideco.com
Even if there is damage to the carton, the product should be well protected and we will send free replacement parts if necessary.

Contact Us

Have a question? Please contact us:

E-mail: info@electricrideco.com
Call: +1 (888) 897 0774

RETURN POLICY

Customer service is a top priority for us at Electric Ride Co. and we will do our best to fulfill your expectations at all times.

Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer return/refund policies and warranty policies.

For a majority of our products, our return policy varies between 7 to 30 days depending on the brand of the item you order. Each manufacturer has its own policies and we have to abide by the manufacturer’s return and refund policies as we are an authorized dealer for the brands we distribute. Please read the return policy below that applies to this product. Brand return policies should be read in conjunction with the Electric Ride Co. Return Terms below.

ENGWE Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns are not allowed after 30 days of the delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unused or the e-bike must have less than ten (10) kilometres on the display, it must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the original proof of purchase.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at support@electricrideco.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Engwe is not responsible for the shipping cost of the package returned by the customers themselves.

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

Product from Unauthorized Reseller
The damage is caused by human
Special order
Giveaways or free items
Online sale accessories (including fenders, gift box, rack bag, helmet, controllers, phone mount, air compressor, waterproof cover, lock, rear view mirror etc.)
Extra purchased accessories (If you purchase after-sales accessories from Engwe directly, please make sure it is the part you need before purchasing from us.)

Refund Terms

Quality issues	Accept full refund & partial refund with pernission from Engwe
Receive wrong goods	FREE to exchange or full refund
Damaged or missing accessories	Free to send accessories or accept a partial refund
The package cannot be delivered or missing	Accept free resend or full refund
The customer cancels the order before the package is shipped	5% of the total amount will be deducted as a processing fee
The customer cancels the order after the package is shipped	Customers need to pay $300 shipping fee charge per bike (Deduct $300 when making refund)
Change delivery address	Address can’ t be changed after the bike is shipped out
Customers refuse to accept the package	$300 shipping fee or the customer needs to pay an extra $300 for resend
Quality Issues Refund	1. Within 30 days: Free return or exchange for defective products. Shipping fee of $150 cannot be refunded. 2. Over 30 days: Return is not acceptable; Accept repair with Engwe guidance. Must take a video or picture to show the issue of the bike before getting repaired.
Non-quality Issues Refund	1. Within 30 days: Free return or exchange for defective products. Shipping fee $150 cannot be refunded. 2. Over 30 days: Return is not acceptable; Accept repair with Engwe guidance Must take a video or picture to show the issue of the bike before getting repaired.
Quality Issues Reimbursement	If you believe your bike is defective and was purchased within 1 year from our authorised dealer, please contact us at support@electricrideco.com, and provide photos or videos that show the actual defect as there may be a simple fix for your problem. Engwe support team could provide you with technical solutions. If the issues still can not be resolved, we would recommend you bring the bike to your local bike repair store for fixing, and we would like to provide reimbursement for the defectiveness. Please note that to be eligible for the reimbursement, i) Valid print invoice/digital invoice of the repair shop (handwriting invoices are not eligible); ii) The amount of reinbursement cannot exceed twice the price of the corresponding parts for the repair. iii) We do not offer exchanges when parts are damaged again. Only one replacement per part will be accepted. Engwe reserves the right to determine between defective products and normal wear and tear.

A. For returned e-bikes or batteries with our provided return label, our warehouse needs five business days upon receiving to confirm the e-bike or battery status.
After we confirm that the returned item is consistent with the buyer’s description, a refund will be issue within 1-2 business days.

B. If you return the item by yourself, you need to provide us with a picture of the delivery note, tracking number, and carrier name. After the package’s logistics tracking shows delivery, we need five business days to confirm whether the package status is consistent with the buyer’s description; we will refund you within 1-2 business days after confirmation.

If the model of the returned e-bike or battery is inconsistent with the order information, Engwe cannot provide a refund;

If the condition of the returned e-bike or battery is inconsistent with the description before the return, a certain percentage of the amount will be deducted. The specific deduction ratio shall be deducted reasonably by Engwe depending on the loss of parts.

Electric Ride Co. Return Terms

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
Returns may be requested by sending an email to support@electricrideco.com with your order number.
If your return is accepted, we’ll send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
We do not charge restocking fees, but if our supplier does, this fee will be passed on to you. Supplier restocking fees vary from zero to 30% and can be viewed on the product page.
If the return is for personal reasons, a 5% fee will be charged to cover our administration costs and merchant processing fees.
If your order has shipped, you will be responsible for actual return shipping charges.
Original shipping charges included in the purchase price of the product are non-refundable.
We will refund the product price minus the applicable fees and charges.
Refunds will be credited to the same payment method used when the original purchase was made.
Please allow 5 business days for the refund to be processed once the item is delivered back to us.

Additional Information

It is the customer’s responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer’s responsibility to file the claim with the carrier. No refund can be issued in this case.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment.

Cancellations

All cancelled orders are subject to a 5% cancellation fee.
This fee covers administration costs and costs from our credit card processing company. Whenever we refund an order, we are not refunded our merchant card processing fees.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like original shipping costs, return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Please note that once an order has been processed for shipping it may be too late to cancel your order before it ships out. We will do our best to cancel your order before it ships out but if this is not possible then the standard return procedure applies.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@electricrideco.com and we will address the issue.

Defective Merchandise

All of our products are covered by their manufacturer warranty policies. The warranty information for each product can be found under the “WARRANTY” tab on the product page. Please let us know if you discover any manufacturer’s defects and we will help you get parts or replace the product.

Please note that for returns of defective products, it is the customer’s responsibility to repackage the product in the original packaging. Please make sure to keep the original packaging even if it has been damaged as the packaging can be patched up. If the customer has thrown away the original packaging then it is the customer’s responsibility to repackage the product at their own cost.

Some of our suppliers may refuse returns if the original packaging has been thrown away.

Incorrect Product Specifications and/or Pictures

Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed pictures, usually due to product improvements over time. Electric Ride Co. is not responsible for original or return shipping fees should the specs or pictures be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.

Exchanges

We do not offer exchanges. If you’d like a different item you will need to return the initial order and place a new order.

Contact Us

Have a question? Please contact us:

E-mail: info@electricrideco.com
Call: +1 (888) 897 0774

WARRANTY

Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer warranty policies.

If you have any issues with your product, please call us at +1 (888) 897 0774 or e-mail support@electricrideco.com and we will assist you with filing a warranty claim with the manufacturer.

ENGWE Warranty Policy

1. Warranty and Guarantee

The warranty period for ENGWE products is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge.

After the warranty period, the customer has to pay for replacement parts and shipping fees. The products which we sell are factory new products and all parts are the same as the original parts.

2. Warranty Coverage

One of the following conditions does NOT qualify for warranty:

Failure caused by the user’s failure to use, maintain and adjust according to the “Instruction Manual”.
Users disassemble, repair and modify themselves, and failures caused by non-compliance with the rules of use.
Failure caused by improper use or storage by the user, or accident.
The cost of going to other repair shops for repairs without consent.
Slight scratches or damage to the outer package box caused by the logistics transportation of the accessories are not warranted.
Please contact us and obtain our written approval before sending any item back. Any products returned without approval will not be refunded.
Consumable parts are not warranted, including tires, saddles, plastic parts, brakes, brake rotors, brake pads, brake lines, surface scratches, etc.

3. How to Apply For Warranty

Step 1: Take a picture/short video of your warranty issue.

Step 2: Send a short description of the problem, pictures or videos of issue, order number, platform of purchase to support@electricrideco.com.

Step 3: We’ll diagnose your problem and if it’s clear what’s wrong, we’ll provide a solution.

Step 4: When it comes to issues that can’t be diagnosed in the first place, we will send you troubleshooting files and will need you to detect the issue according to our detection method and provide us with the corresponding videos or pictures. We will provide a solution after receiving the detection videos or pictures.

Step 5: We will verify your order information and delivery address, and reissue the corresponding accessories to you.

FINANCING

LOW PRICE GUARANTEE

We work very hard to ensure that we offer the absolute best prices online. Most of our suppliers have a minimum advertised price policy which dealers have to follow. If you find another online store that offers a lower price than us within 30 days of your purchase date then please let us know. As long as the dealer is not breaking the minimum advertised price policy, we will refund the price difference to your original payment method.

We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 15 days of your purchase date we will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website or on our competitors’ website along with your order number within 30 days from the date of your order and we will process the credit accordingly.

Our Price Match Policy has some limitations:

You must purchase the item from our website before requesting our Price Match Policy.
Black Friday promotions and promotions such as rebates and “buy one, get one free” offers are not eligible.
The item must be in stock on the competitors’ website.
The competitor must be an online store, they may not have a retail location.
The website can not be a discounter or auction website (i.e. eBay, Overstock, etc.).
The competitor must be an Authorized Retailer of the product in question.
The Price Match Policy includes the item price and the shipping charges, it excludes sales tax.

If you want to check if we can price match a product before you place your order, please Contact Us.

The following brands are excluded from the Price Match Policy:

Aostirmotor
Citycoco
Drift Hero
Droyd
DWMEIGI
EMOKO
Exway
Hiboy
iENYRID
Maxfind
MotoTec
NAKTO
NANROBOT
Quickwheel
Shansu
SoverSky

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margin-top:18px;} .easytabs-container .easytabs-pdf-embed-container{position:relative;overflow:hidden;height:0;max-width:100%;padding-bottom:141.42%}.easytabs-container .easytabs-pdf-embed{position:absolute;top:0;left:0;width:100%;height:100%;border:none}.easytabs-pdf-link-container{display:none;margin-bottom:8px;line-height:0;text-align:right}.easytabs-pdf-link-container a.easytabs-pdf-link{display:inline-block;width:16px;height:16px;padding:4px;fill:currentColor;border:1px solid currentColor;border-radius:4px;box-sizing:content-box}@media screen and (max-width:480px){.easytabs-pdf-link-container{display:block}} .easytabs-container .easytabs-kiwi-hidden {display:none !important;} .easytabs-content-holder:has(#sizechart-container){padding:0!important}.easytabs-content-holder .sc-modal-inner{max-width:none}.easytabs-content-holder .sc-modal-inner-content{padding:0}.easytabs-content-holder .sc-modal-inner .sc-modal-content{margin:0;border:none;border-radius:0} .easytabs-container .easytabs-tab-item { float: none; display: inline-block; }
/* @media screen and (min-width: 590px) { */
/* .easytabs-holder { text-align: center; }} */
.easytabs-container {margin-top: 25px !important;}
/* .easytabs-container ul.easytabs-tabs, .easytabs-container ul.easytabs-tabs li.easytabs-tab-item {
background-color: #F7F7F7 !important;} */
@media screen and (max-width: 420px) {.easytabs-header-text {font-size: 18px !important;}}
.easytabs-container iframe, .easytabs-text iframe {
width: 100% !important;
height: 100%;
}

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